Your Data, Your Trust. Our Commitment.
We believe that connectivity is a promise. That promise extends beyond network reliability to the security and privacy of your personal information. This policy outlines how QatarConnect collects, uses, and protects your data with the same rigor we apply to our infrastructure.
We do not sell your data. We do not trade your privacy for profit. We build relationships on clarity, and this document is our foundation for that clarity.
How We Think About Data
Every piece of data you share with us serves a specific, functional purpose. We operate on a principle of data minimization: we collect what is strictly necessary to deliver and improve the services you’ve asked for. We do not hoard information "just in case."
When you interact with QatarConnect—whether you're browsing our coverage maps, comparing business plans, or contacting support—we treat your digital footprint with the same care we give our physical network infrastructure. Redundancy, encryption, and access controls aren't just technical features; they are expressions of respect for your autonomy.
We also believe in contextual integrity. Data collected in one context (e.g., technical support) stays in that context unless you explicitly opt-in to broader use (e.g., personalized service recommendations). You remain the ultimate editor of your digital relationship with us.
Key Terms (No Legalese)
- Personal Data
- Any information that can identify you directly (name, email) or indirectly (IP address, device ID). We treat it all with equal caution.
- Data Controller
- QatarConnect determines the "why" and "how" of data processing. We are legally responsible for your privacy.
- Lawful Basis
- We only process data when we have a valid reason: contract fulfillment (your service), legal obligation (regulation), or your explicit consent.
- Anonymization
- Removing personal identifiers so data cannot be reversed to identify you. Used for network optimization and service analytics.
Your Data Journey
From your device to our network and back again: a controlled, encrypted loop.
Collection
Only when you interact with services. No background tracking or third-party surveillance.
Processing
Automated systems for billing and quality assurance. Human review only for support requests.
Retention
Deleted automatically when no longer needed for service delivery or legal compliance.
Our Privacy Logic
Assumptions
- • Users expect telecom-grade reliability, not data-harvesting.
- • Complexity creates loopholes; simplicity creates trust.
- • Legal compliance (Qatar Personal Data Privacy Law) is a baseline, not a ceiling.
Constraints
- • We cannot provide service without essential contact/technical data.
- • We must retain certain logs for 12 months per regulatory mandates.
- • Cross-border data transfers are strictly limited to essential infrastructure partners.
What Changes Our Mind
"We would reconsider our anonymization thresholds if peer-reviewed research demonstrated that our current standards still carried re-identification risks below 0.1%. We maintain an active dialogue with privacy researchers to validate our models."
Your Active Controls
While this policy governs our default behavior, you have agency over your digital presence.
Types of Data We Handle
Identity & Contact
Name, email, phone number, billing address. Used for account creation, invoicing, and critical service notifications.
Technical & Usage
IP address, device type, data consumption, connection timestamps. Essential for troubleshooting and network optimization.
Payment Information
Processed via secure gateways. We do not store full card numbers on our servers.
Support Interactions
Call recordings, chat logs, email correspondence. Kept to resolve disputes and improve service quality.
Location Data
Cell tower triangulation and service address. Used for service provisioning and emergency services routing.
Marketing Consent
Opt-in preferences for newsletters and offers. Not collected by default and always under your control.
When We Share Data
We operate in strict isolation from advertising networks. Your data is never sold to data brokers. However, connectivity is a collaborative effort, and there are limited scenarios where data sharing is necessary:
- Infrastructure Partners: Core network equipment providers who process data under strict confidentiality agreements to maintain service integrity.
- Regulatory Bodies: Only when compelled by valid legal process under Qatar law.
- Payment Processors: Encrypted transmission of payment data to PCI-DSS compliant gateways.
Every partner is vetted for equivalent privacy standards. We audit them annually.
Your Rights Under Qatar Law
Questions About This Policy?
Our Data Protection Officer reviews all privacy inquiries. We aim to respond within 72 hours.
© 2026 QatarConnect. West Bay, Doha, Qatar. All rights reserved. This policy is subject to change without prior notice. Continued use of services constitutes acceptance of updated terms.